When we begin a recruitment process we tend to look for and examine the qualifications, skill set and pervious experience of the applicant.
While this information is important for completion of the job tasks being advertised, companies need to also take into consideration other factors required to ensure job satisfaction, company perception, customer satisfaction, etc.
Why is this of important you might ask. Lets say you are recruiting for the roll of customer service representative. Just because an individual has skills with certain technology and experience in this field, does not mean that they are a good fit for your company and your projected imagine. We all know there is nothing worst than dealing with a customer service representative who neither cares about or can rectify your problem. Ideally you are going to want an individual who is friendly, empathetic, good with people, a problem solver, to name a few.
Is your new recruit a member of a team? What role will they play? What is there personality like? Will they be a team player, the co-ordinator, the specialist? How do they fit into your already existing staff? Is there a likely hood of conflict with other members of staff? What would be the best way to manage this individual?
What is their personality like and what can this tell me.
These are just a couple of points to take into consideration when recruiting. An ideal employee can be a great asset, efficient and productive, while a qualified uninterested employee can cause customer or team friction, creating another problem to have to solve. This is why I recommend job profiling be created for your ideal employee at the start of the recruitment process, followed up by psychometric analysis of the candidates at the later stages of the recruitment process in order to identify the best match for your company and how best to manage and integrate this individual into your business.
If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears.